SHIPPING

Australia shipping

All cards and postcards are shipped in a small lettersize envelope for FREE up to 5 units, then will be charged as an A4. All art prints smaller than A3 are shipped flat with a cardboard backing in a protective envelope without a plastic sleeve. Prints larger than A3 are shipped in a tube. We provide free tracking with all deliveries within Australia. 

Most items listed in the shop will be processed and shipped within 1-3 business days. For large prints, A2 size and bigger, or custom orders allow one extra week to process, and more accurate information will be send to your email if your order is going to take longer. We use Standard Shipping from Australia Post to ship all our orders within Australia.

Processing time: 1 - 3 business days
Estimated shipping time: 1 - 2 weeks 

Australia Shipping:

Cards up to 5 units:
FREE

A4 up to 10 units:
$6.95AUD           

A3 and bigger:
$17.95AUD 

Heavy Goods:
$21.95AUD 

US shipping

All orders from the US are made locally and shipped using USPS First Class with tracking included.

All cards and postcards are shipped in a small lettersize envelope and will be charged as an A4. All art prints smaller than A3 are shipped flat with a cardboard backing in a protective envelope with a plastic sleeve. Prints larger than A3 are shipped in a tube.

Most items listed in the shop will be processed and shipped within 2-4 business days. For large prints, A2 size and bigger, or custom orders allow one extra week to process, and more accurate information will be send to your email if your order is going to take longer. 

For US orders that exceed 5kg we will confirm the shipping price first and then send you an email to finalize your order.

Processing time: 2 - 4 business days
Estimated shipping time: 1 - 2 weeks 
In transit time is based on the final location. 

Customs and import taxes:
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs. 

USA Shipping:

A4 up to 5 units:
$10.00AUD           

A3 and bigger:
$20.00 

Heavy Goods:
Custom Price 

International shipping

We also ship to Europe, Canada, Mexico, South America, New Zealand and Japan. If you are located in another country please send us an email to nata@nataliapelaez.com and we can check shipping rates and availability.
We provide free tracking with all international deliveries and free insurance for all orders above $200.

All cards and postcards are shipped in a small lettersize envelope. All art prints sizes A4 and A3 are shipped flat with a cardboard backing in a protective envelope. Large art prints are shipped in a tube.

Most items listed in the shop will be processed and shipped within 1-3 business days. For large prints, A2 size and bigger, or custom orders allow one extra week to process, and more accurate information will be send to your email if your order is going to take longer. We use Standard International Shipping from Australia Post to ship all our international orders.

For international orders that exceed 5kg we will confirm the shipping price first and then send you an email to finalize your order.

Processing time: 2 - 4 business days
Estimated shipping time: 2 - 4 weeks 
In transit time is based on the final location.

Customs and import taxes:
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.   

International Shipping:

A4 up to 10 units:
$30.00           

A3 and bigger:
$40.00 

Heavy Goods:
Custom Price 

RETURNS

OUR RETURN POLICY

We value every single purchase and aim to provide 100% customer satisfaction. If you are not satisfied with your purchase, please contact me within 14 days of receiving your delivery.  You can return your items within 30 days for a full refund, excluding shipping costs. Item must be in brand, new, unused condition with original packaging. This applies to Australian as well as International orders.  

I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery

The following items can't be returned or exchanged:
Because of the nature of these items, unless they arrive damaged
or defective, I can't accept returns for:
Custom or personalised orders
Digital downloads

Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

100% customer satisfaction

Contact me within:
14 days of delivery

Ship items back within:
30 days of delivery