Shipping & Returns

SHIPPING

From us to you
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AUSTRALIA SHIPPING

All cards and postcards are shipped in a small lettersize envelope for FREE up to 5 units, then will be charged as an A4. All art prints smaller than A3 are shipped flat with a cardboard backing in a protective envelope without a plastic sleeve. Prints larger than A3 are shipped in a tube.

Most items listed in the shop will be processed and shipped within 1-3 business days. For large prints, A2 size and bigger, or custom orders allow one extra week to process, and more accurate information will be send to your email if your order is going to take longer. We use Standard Shipping from Australia Post to ship all our orders within Australia.

Processing time: 1 - 3 business days
Estimated shipping time: 1 - 2 weeks

Australia Shipping: 

Cards up to 5 units: FREE

A4 up to 5 units: $9.20AUD 

A3 and bigger: $18.95AUD 

Heavy Goods:  $22.95AUD + $4 per 1kg over 6kg


US SHIPPING

Art print orders from the US are made locally and shipped using USPS First Class with tracking included.

Most items listed in the shop will be processed and shipped within 2-4 business days. For large prints, A2 size and bigger, or custom orders allow one extra week to process, and more accurate information will be send to your email if your order is going to take longer.

Processing time: 2 - 4 business days
Estimated shipping time: 1 - 2 weeks
In transit time is based on the final location.

Customs and import taxes:
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

*Custom Quote: For order over 5kg please email me for a custom quote. For a quick reply please include your selected items, sizes, quantity and delivery address.

US Shipping: 

A4 up to 5 units: $22.95AUD           

A3 and bigger: $36.00AUD 

Heavy Goods: Custom Quote*


EUROPE SHIPPING

We currently ship to the following countries in Europe: Austria, Belgium, Bulgaria, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom.

If your country is not listed above please send me an email for a custom quote.*

Art print orders are made and shipped from US.

Most items listed in the shop will be processed and shipped within 2-4 business days. For large prints, A2 size and bigger, or custom orders allow one extra week to process, and more accurate information will be send to your email if your order is going to take longer.

Processing time: 2 - 4 business days
Estimated shipping time: 2 - 4 weeks
In transit time is based on the final location.

Customs and import taxes:
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

*Custom Quote: For order over 5kg please email me for a custom quote. For a quick reply please include your selected items, sizes, quantity and delivery address.

European Shipping: 

A4 up to 5 units: $32.00           

A3 and bigger: $50.00 

Heavy Goods: Custom Quote* 


COLOMBIA SHIPPING

Art print orders are made locally in Colombia and shipped using Servientrega.

Most items listed in the shop will be processed and shipped within 2-4 business days. For large prints, A2 size and bigger, or custom orders allow one extra week to process, and more accurate information will be send to your email if your order is going to take longer.

Processing time: 2 - 4 business days
Estimated shipping time: 1 - 2 weeks.

*Custom Quote: For order over 5kg please email me for a custom quote. For a quick reply please include your selected items, sizes, quantity and delivery address.

Colombian Shipping: 

A4 up to 5 units: $10.00           

A3 and bigger: $25.00 

Heavy Goods: Custom Quote* 


INTERNATIONAL SHIPPING

If your country is not listed above please send me an email for a custom quote.*

*Custom Quote: Please email me including your selected items, sizes, quantity and delivery address.

All Other International  Shipping: 

Any Size: Custom Quote* 


OUR RETURN POLICY

We value every single purchase and aim to provide 100% customer satisfaction. If you are not satisfied with your purchase, please contact us within 14 days of receiving your delivery.  You can return your items within 30 days for a full refund, excluding shipping costs. Item must be in brand, new, unused condition with original packaging. This applies to Australian as well as International orders.

We gladly accept returns and exchanges
Contact us within: 14 days of delivery
Ship items back within: 30 days of delivery

The following items can't be returned or exchanged:
Because of the nature of these items, unless they arrive damaged
or defective, we can't accept returns for:
Custom or personalised orders
Digital downloads

Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

100% customer satisfaction

Contact us within: 14 days of delivery

Ship items back within: 30 days of delivery

Contact email: hello@natapart.com


Our lives are measured in coffee spoons; they are not the grand sweeps but the small gestures.
T.S .Eliot